Privacy Policy

Restaurant Haven Curaçao

Last updated: 15 May 2026

This Privacy Policy explains how Haven B.V., operating Restaurant Haven Curaçao, collects, uses, stores and protects personal data when you visit our website, contact us, make a reservation, apply for a vacancy, attend an event, communicate with us through WhatsApp or social media, or otherwise interact with our services.

We respect your privacy and process personal data in accordance with applicable privacy laws, including the privacy laws of Curaçao and, where applicable, the General Data Protection Regulation for visitors from the European Union.

1. Who we are

The data controller responsible for the processing of personal data described in this Privacy Policy is:

Official company name: Haven B.V.
Registration number: 167543
Business address: De Rouvilleweg 1 K, first floor, Curaçao
Website: havencuracao.com
Email: [email protected]

For privacy-related questions or requests, you can contact us at:

[email protected]

2. Personal data we collect

We may collect and process different types of personal data depending on how you interact with us.

2.1 Website visits

When you visit our website, we may process technical and usage data, such as:

IP address;
browser type;
device type;
operating system;
pages visited;
time spent on the website;
referral source;
clicks on buttons, links, forms or reservation options;
cookie preferences;
approximate location based on technical data.

This information is used to keep the website secure, improve performance, measure visitor behaviour and understand how visitors interact with our website.

2.2 Contact and communication

When you contact us by email, phone, WhatsApp, social media or through another communication channel, we may process:

name;
email address;
phone number;
message content;
communication history;
social media username or profile information, if you contact us through social media;
any information you choose to provide.

We use this information to respond to your request, handle your question, provide customer service and manage our communication with you.

2.3 Reservations

Reservations may be handled through an external reservation platform. When you make a reservation, the external platform may collect and process personal data such as:

name;
phone number;
email address;
reservation date and time;
number of guests;
table preferences;
special requests;
dietary preferences or allergies;
comments or notes related to the reservation.

Restaurant Haven Curaçao may receive or access reservation details where necessary to manage your booking, prepare your visit, contact you about your reservation and provide hospitality services.

Please note that the external reservation platform may also process personal data under its own privacy policy. We recommend reviewing the privacy policy of the reservation platform when making a reservation.

2.4 Events, private bookings and group reservations

If you contact us about events, private dining, group reservations, corporate bookings, birthdays, celebrations or other hospitality arrangements, we may process:

name;
company name, where applicable;
email address;
phone number;
preferred date and time;
number of guests;
event type;
budget indication, where provided;
food and beverage preferences;
dietary requirements or allergies;
special requests;
billing details, where applicable;
communication history.

We use this data to prepare proposals, manage event requests, coordinate bookings and provide the requested services.

2.5 Job applications

When you apply for a vacancy through our website or by email, we may process the personal data you provide as part of your application, including:

name;
email address;
phone number;
address, if provided;
date of birth, if provided;
CV or resume;
motivation letter;
work experience;
education;
availability;
references, if provided;
any other information you include in your application.

We use this information only for the recruitment and selection process.

2.6 WhatsApp and social media

If you contact us through WhatsApp, Instagram, Facebook, TikTok or other social media platforms, we may process:

your name or profile name;
phone number or social media handle;
profile photo, if visible;
message content;
reservation or request details;
communication history.

These platforms may also process your data independently under their own privacy policies.

2.7 Photos, videos and event impressions

Restaurant Haven Curaçao may create photos or videos for atmosphere impressions, events, social media or promotional purposes. Where guests are clearly identifiable and the use is not purely incidental, we will handle this with care and request consent where appropriate.

If you do not want to appear in photos or videos, you can inform our staff or contact us through [email protected].

3. Special categories of personal data

In principle, we do not intend to collect sensitive personal data.

However, when you provide dietary requirements, allergies or health-related food restrictions, this may include health-related information. We only use this information where necessary to handle your reservation, prepare your visit, inform our kitchen or service team and provide a safe hospitality experience.

Please only provide health-related information that is relevant to your reservation, event or restaurant visit.

4. Why we process personal data

We process personal data for the following purposes:

to operate and secure our website;
to respond to questions and requests;
to manage reservations;
to coordinate events, private bookings and group reservations;
to process job applications;
to communicate through email, phone, WhatsApp and social media;
to improve our website and services;
to analyse website traffic and visitor behaviour;
to measure conversions, such as clicks on reservation buttons, WhatsApp, phone numbers or forms;
to run and measure online advertising campaigns;
to comply with administrative, legal or accounting obligations;
to prevent abuse, fraud or security incidents;
to protect our legal rights and business interests.

5. Legal bases for processing

Depending on the situation, we process personal data based on one or more of the following legal bases:

5.1 Performance of a contract or pre-contractual steps

We process personal data when this is necessary to handle reservations, event requests, private bookings, job applications or other services requested by you.

5.2 Consent

We may process personal data based on consent, for example for non-essential cookies, certain marketing activities, the use of identifiable photos or videos, or optional information you provide.

You may withdraw your consent at any time.

5.3 Legitimate business interests

We may process personal data where this is necessary for our legitimate business interests, such as website security, customer communication, service improvement, basic analytics, internal administration and protection of our business.

5.4 Legal obligations

We may process and retain certain data where required by applicable laws, accounting rules, tax obligations or legal procedures.

6. Analytics, cookies and tracking

Our website may use cookies and similar technologies. These may include necessary cookies, functional cookies, analytics cookies and marketing cookies.

We may use tools such as:

Google Analytics 4;
Google Tag Manager;
Google Ads;
Meta advertising tools;
conversion tracking tools;
Google Maps;
WhatsApp links;
social media integrations;
Cloudflare security and performance services.

These tools may process technical data, usage data, online identifiers, cookie data and conversion events.

Analytics and marketing cookies are only used where required after consent has been given through the cookie banner. More information can be found in our Cookie Policy.

7. Advertising and conversion tracking

We may use advertising platforms such as Google, Meta, Instagram or TikTok to promote Restaurant Haven Curaçao, events, reservations or related services.

When you interact with our website after viewing or clicking an advertisement, we may measure actions such as:

page visits;
reservation button clicks;
WhatsApp clicks;
phone number clicks;
form submissions;
vacancy applications;
event inquiry actions.

This helps us understand the effectiveness of our marketing and improve our website and campaigns.

Where required, marketing and conversion tracking only take place after consent.

8. External service providers

We may share personal data with trusted external service providers where necessary for our business operations.

These may include:

website hosting providers;
Cloudflare;
website management and maintenance providers;
reservation platforms;
email providers;
analytics providers;
advertising platforms;
payment providers, where applicable;
accounting or administrative service providers;
recruitment-related service providers;
social media and communication platforms;
IT security providers.

These parties may only process personal data where necessary for the services they provide or where they act as independent platforms under their own terms and privacy policies.

9. International data processing

Some of the external tools and platforms we use may process personal data outside Curaçao, including in the European Union, the United States or other jurisdictions.

This may apply to services such as Google, Meta, WhatsApp, Cloudflare, social media platforms, reservation platforms and analytics or advertising tools.

Where applicable, we rely on appropriate safeguards, contractual arrangements, platform terms or other lawful mechanisms to protect personal data when it is transferred internationally.

10. How long we keep personal data

We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Typical retention periods include:

Website and analytics data

Website analytics data may be retained according to the settings of the analytics platform, usually for a limited period necessary to analyse website performance and visitor behaviour.

Contact and communication data

General communication data may be kept as long as necessary to handle your request, maintain customer service records or protect our legal interests.

Reservation data

Reservation data handled through an external reservation platform is retained according to the retention settings and privacy policy of that platform. Restaurant Haven Curaçao may retain reservation-related information as long as necessary to manage the booking, provide service and handle follow-up communication.

Event and private booking data

Event and private booking data may be retained for as long as necessary to manage the request, prepare the event, complete the booking, handle administration and comply with legal obligations.

Job application data

Job application data is used only for the recruitment process. If an applicant is not hired, we will not keep the application data longer than necessary for the recruitment process, unless the applicant gives consent for longer retention or a legal reason requires us to keep it longer.

Administrative and financial records

Where data is part of invoices, payments, accounting or legal administration, we may retain it for the period required under applicable legal, tax or accounting obligations.

11. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include:

secure hosting and website infrastructure;
Cloudflare security and performance protection;
access controls;
secure communication channels where possible;
limited access to personal data;
regular website maintenance;
security monitoring;
internal procedures for handling personal data.

Although we take reasonable measures to protect personal data, no website, system or online communication method can be guaranteed to be completely secure.

12. Who has access to personal data

Access to personal data is limited to persons and parties who need access for legitimate business purposes.

This may include:

Restaurant Haven Curaçao management;
authorised staff members;
reservation or event staff;
recruitment staff;
website and marketing service providers;
hosting and IT service providers;
accounting or administrative service providers;
external platforms used for reservations, communication, analytics or advertising.

13. Online payments

If online payments are offered through the website or an external platform, payment details may be processed by an external payment provider.

Restaurant Haven Curaçao does not intend to store full payment card details directly on its own website. Payment providers process payment data under their own terms and privacy policies.

14. Children’s privacy

Our website and services are not specifically directed at children. We do not knowingly collect personal data from children without appropriate permission from a parent or legal guardian.

If you believe that a child has provided personal data to us without proper permission, please contact us at [email protected].

15. Your privacy rights

Depending on the applicable law, you may have the right to:

request access to the personal data we process about you;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to certain processing activities;
withdraw consent where processing is based on consent;
request information about how your personal data is processed.

To exercise your rights, please contact us at:

[email protected]

We may ask you to verify your identity before handling your request.

16. Third-party websites and platforms

Our website may contain links to third-party websites or platforms, such as reservation platforms, WhatsApp, Instagram, Facebook, TikTok, Google Maps or other external services.

We are not responsible for the privacy practices, content or security of third-party websites or platforms. We recommend reading their privacy policies before providing personal data through those services.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when we change our website, use new tools, update our reservation process, add new services or when legal requirements change.

The latest version will always be available on our website. The date at the top of this Privacy Policy shows when it was last updated.

18. Contact

For questions about this Privacy Policy or the way we process personal data, please contact:

Haven B.V.
De Rouvilleweg 1 K, first floor
Curaçao

Email: [email protected]