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Wait Staff (Server)
Wait Staff (Server) – Haven
Position Title : Wait Staff / Server
Location : Haven – Bar, Lounge & Restaurant (Curaçao)
Reports To : Floor Manager / General Manager
Role Overview
At Haven, a Server is not just taking orders—they are curating an experience. This role requires polished, detail-oriented professionals who deliver seamless, attentive, and personalized service that reflects the sophistication of the brand.
Servers are expected to anticipate guest needs, create memorable moments, and contribute to an elevated, luxury dining atmosphere.
Key Responsibilities
Guest Experience & Service Excellence
- Provide warm, professional, and personalized service at all times
- Guide guests through the menu with confidence and knowledge
- Anticipate needs and exceed expectations without being intrusive
- Handle special requests, allergies, and dietary preferences with precision
- Resolve guest concerns gracefully and efficiently
Service Execution
- Follow Haven’s step-by-step service sequence flawlessly
- Take accurate food and beverage orders using POS systems
- Deliver food and drinks with proper presentation and timing
- Maintain constant awareness of table status and guest satisfaction
- Coordinate with kitchen and bar to ensure smooth service flow
Product Knowledge
- Master full menu knowledge (food, cocktails, wines, spirits)
- Understand ingredients, preparation methods, and pairings
- Confidently upsell premium items and signature offerings
- Stay updated on menu changes, specials, and events
Table & Environment Management
- Ensure tables are immaculately set and maintained
- Maintain cleanliness and organization of the dining area
- Reset tables quickly and to standard
- Contribute to overall ambiance (lighting awareness, music sensitivity, guest comfort)
Team Collaboration
- Work seamlessly with hosts, bartenders, runners, and management
- Support team members during peak service periods
- Communicate clearly and professionally at all times
Compliance & Standards
- Follow hygiene, sanitation, and safety regulations
- Adhere strictly to Haven’s grooming and uniform standards
- Maintain professionalism and discretion at all times
Qualifications
- Previous experience in hospitality or upscale dining preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, high-pressure environment
- Positive attitude with a strong service mindset
- Fluent in English (additional languages are a plus)
Key Competencies
- Attention to detail
- Emotional intelligence and guest awareness
- Strong memory and multitasking ability
- Sales and upselling skills
- Professional appearance and demeanor
- Team-oriented mindset
Performance Expectations
- Deliver consistently high-level, personalized service
- Maintain excellent guest feedback and satisfaction scores
- Achieve upselling and revenue targets
- Execute service standards flawlessly
- Contribute to a positive and professional team environment
Work Environment
- High-end, fast-paced hospitality setting
- Evening, weekend, and holiday shifts required
- Physically active role (standing, walking, carrying trays)