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Host / Hostess
Host / Hostess – Haven
Position Overview
The Host/Hostess at Haven is the first and last impression of the guest experience. This role is responsible for creating a warm, refined, and seamless arrival and departure experience, reflecting the elevated standards and ambiance of Haven. The host must embody professionalism, charm, and attention to detail while managing reservations, seating flow, and guest relations with precision.
Key Responsibilities
Guest Experience
- Greet every guest with warmth, elegance, and genuine hospitality upon arrival
- Escort guests to their table while presenting the venue with confidence and knowledge
- Maintain a poised and professional presence at all times
- Anticipate guest needs and personalize the experience when possible (VIPs, repeat guests, special occasions)
- Ensure a memorable first and last impression for every guest
Reservations & Seating Management
- Manage reservations using the booking system efficiently and accurately
- Control the flow of the dining room to optimize seating while maintaining service quality
- Coordinate with managers and wait staff to ensure smooth table turnover
- Handle walk-ins strategically without disrupting reservations
- Maintain an accurate waitlist and provide realistic wait times
Communication
- Act as the central communication point between guests, servers, and management
- Relay important guest information (VIP status, allergies, celebrations) to the team
- Handle guest inquiries in person and over the phone with professionalism and clarity
Appearance & Environment
- Maintain a clean, organized, and visually appealing host stand
- Ensure entrance area reflects Haven’s luxury standards at all times
- Uphold impeccable grooming and dress code standards
Problem Resolution
- Handle guest concerns or complaints calmly and professionally
- Escalate issues to management when necessary while maintaining guest satisfaction
- Remain composed under pressure during peak service hours
Qualifications
- Previous experience in a high-end restaurant, lounge, or hospitality environment preferred
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Ability to remain calm and efficient in a fast-paced setting
- Familiarity with reservation systems (e.g., OpenTable, Resy) is a plus
Key Traits for Success at Haven
- Naturally welcoming and charismatic
- Detail-oriented with a strong sense of timing and flow
- Emotionally intelligent and guest-focused
- Team-oriented with strong communication skills
- Passion for hospitality and luxury experiences
Why This Role Matters at Haven
At Haven, the host is not just a greeter—they are the curator of the guest journey. From the moment a guest walks in, the host sets the tone for an unforgettable experience rooted in elegance, comfort, and connection.